Raise Projects Pty Ltd ( Raise projects) is a Queensland based project development and marketing company.
We understand that your privacy is very important to you and we take our responsibility to protect your personal information very seriously.
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. This may include but is not limited to information such as your name, address, telephone number, e-mail address, and any information about activities (online or otherwise) that is directly linked to your information. It does not include information where we have removed any reference to a person, so that they cannot be identified.
Who the policy applies to
This policy applies to any individual from whom Raise Projects receives personal information in Australia. It includes individuals in respect of whom we hold, or may collect in the future, personal information. It describes the personal information we collect, and how we use and handle that personal information. By using our websites and providing your personal information to us, you agree to the terms of this policy and the collection and use of the personal information provided to us, as set out in this policy.
If we decide to change this policy, we will post any new terms on this page so that you can always be aware of how we collect, use and handle your personal information.
What personal information do we collect?
Raise Projects may collect and hold personal information about you if you are an individual customer or one of the following individuals in relation to one of our customers or prospective customers:
- Company: The directors and shareholders of that company;
- Partnership: The partners; or
- Sole trader: That sole trader,
- Trustee: The trustees and beneficiaries
- Power of Attorney: The principal and attorneys
or provide a guarantee for one of our customers or prospective customers. We primarily collect this information directly from you, for example through the application process, telephone calls, written correspondence, online enquiry forms and hard copy registration forms. The information that we collect directly from you includes information we use to identify you such as your name, date of birth, phone number,residential address, bank account and credit card details. We may also collect your personal information from publicly available sources.
If Raise Projects receives personal information which it has not requested from you (unsolicited information) and we determine that we could not have collected that information lawfully under Australian privacy law if we had requested it, then we will destroy or de-identify the information so far as it is lawful to do so.
You have the option to not identify yourself (or to use a pseudonym) when dealing with Raise Projects. However if you do, it may be impractical for us to deal with you and we may elect not to do so.
How do we use and disclose information?
collects, holds, uses and discloses individuals’ personal information to third parties primarily in the ongoing management of customers’ accounts and in providing our products and services to you. We may also use your information as permitted or required by law.
From time to time, Raise Projects may send direct marketing communications to you. If you do not wish to receive these communications, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of the marketing email.
Raise Projects may disclose information to other related companies. We will only disclose an individual’s information in accordance with the Privacy Act.
Raise Projects only disclose personal information to third parties without the consent of the person to whom it relates if the disclosure is:
- necessary to protect or enforce Raise Project’s legal rights or interests or to defend any claims;
- necessary to prevent or lessen a serious threat to a person’s health or safety;
- required or authorised by law; or
- permitted by another exception in the Privacy Act.
Raise Projects does not sell, trade, or rent your personal information to third parties. Raise Projects may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
In accordance with the principles set out in this policy, as part of its normal operations Raise Projects may transfer personal information to third parties located in countries in whichRaise Projects or its contractors operate. The main country to whichRaise Projects transfers personal information is the USA.
From time to time, we may use online cloud-based services like Gmail in providing our products and services to you and as a result, some personal information may be stored overseas in third party cloud-based servers.
How do we protect your personal information?
Raise Projects has policies and processes in place to protect your information from misuse, interference, loss or unauthorised access, modification or disclosure. These include training programs which aim to ensure that relevant employees are aware of any privacy obligations regarding personal information to which they may have access. Raise Projects takes reasonable steps to ensure that any third party service providers to whom Raise Projects discloses information have in place similarly appropriate privacy policies and relevant procedures to meet the Australian privacy law requirements.
Raise Projects will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes for whichRaise Projects is authorised to use it.
How to access your personal information and make corrections
If you wish to access your information held by Raise Projects please contact email@example.com
We will provide you with the information unless:
(a) the request is frivolous or vexatious;
(b) providing access would have an unreasonable impact on the privacy of another person;
(c) providing access would pose a serious and imminent threat to the life or health of any person;
(d) providing access would prejudice Raise Project’s legal rights; or
(e) there are other legal grounds to deny the request.
If we refuse to give you access to your information, we will explain why in writing.
We will not charge an application fee, but we may charge a reasonable fee for providing access, including photocopying fees.
Correcting personal Information
Raise Projects will take reasonable steps to ensure the accuracy and completeness of the personal information held. If you believe that any of the personal information is inaccurate or out of date, please contact firstname.lastname@example.org
Contact for privacy issues and complaints